Refund Policy

1. Refund Window

You can request a full, no-questions-asked refund within 60 days of your first payment. The refund window starts on the date your first payment is successfully completed, and no reason is required. Applications submitted within the window are refunded in full, via the original payment method, once we verify they meet the conditions listed in Section 3.

The refund window applies only to your first payment. Renewals and repurchases made after the first payment are not eligible for the no-questions-asked refund. However, if the service becomes unusable due to a fault on our side, you can still open a ticket from the user dashboard explaining the situation, and we will handle it based on the circumstances.

2. Eligibility and Exclusions

A refund request is covered by this policy if it meets all of the following conditions:

• It is submitted within 60 days of your first payment;
• The account registration details match the payment record;
• The subscription being refunded is in good standing and has not been used in violation of the Terms of Service.

The following situations are not eligible for a no-questions-asked refund:

• All data in the purchased plan or data pack has been used up (monthly subscriptions come in 60GB / 250GB / 500GB tiers, and data packs in 300GB / 1000GB / 3000GB; actual usage as recorded in the user dashboard prevails);
• The account has abused network resources, shared the subscription with others for profit, or otherwise violated the Terms of Service;
• Connection failures caused by your own network environment, device setup, or third-party client issues, where you refuse to cooperate with troubleshooting after we reach out via ticket;
• Orders obtained through improper channels, or orders where the payment itself is under dispute.

Data packs (¥158/300GB · ¥358/1000GB · ¥658/3000GB) never expire and remain usable until fully consumed. For a data pack you have already started using, you can still request a refund under this policy if the remaining data is sufficient and you are within the first-payment refund window.

3. How to Apply and What You'll Need

1. Sign in to the user dashboard, go to the Tickets page, and open a new ticket under the refund category;
2. In the ticket, include your registered username, order number, payment method and payment time, and a brief reason for the refund;
3. If more information is needed during processing, simply reply within the same ticket as instructed by support—no need to open a new one;
4. Once verified, the refund is issued via the original payment method, and progress updates are posted in the ticket.

That's all we ask for. This service will never ask you for payment passwords, verification codes, or other sensitive credentials in any form.

4. Processing Times and Original-Method Refunds

All refunds go back through the original payment channel: orders paid with Alipay are refunded to the original Alipay account, and orders paid with WeChat Pay are refunded to the original WeChat Pay account. How long it takes depends on the payment channel's actual processing schedule; once the channel completes processing, the funds appear automatically in the original account's billing statement.

If a refund has been confirmed as issued in your ticket but you haven't received the funds after a reasonable time, reply in the same ticket and we will check the status with the payment channel.

5. Refunds for USDT Payments

For orders paid in USDT, refunds are made in USDT to the original wallet address, based on the USDT amount recorded at the time of payment. On-chain transfers incur network fees, which are deducted from the refund; losses caused by cryptocurrency price fluctuations are not covered. How long a USDT refund takes depends on the confirmation speed of the relevant blockchain network.

6. Other Notes

When a monthly subscription is upgraded mid-cycle, the price difference is prorated into the current billing period based on the remaining days. For such orders, the refund amount is based on the actual payment details recorded on the orders page of the user dashboard.

Once a refund is completed, the corresponding subscription stops immediately, and any remaining data and subscription time are forfeited. This service reserves the right to decline requests involving repeated purchases and refunds on the same account, or repeated sign-ups made for the purpose of obtaining refunds.

If this policy is revised, this page will be updated, and the "Last updated" date at the top of the page will reflect the current version. Revisions do not affect refund requests submitted before the revision.